You Have the Right to High Quality Services ! 

If you have attended any health service, including a sexual health service and have experienced a poor service, such as:

• your information may have been shared without your permission
• you were not seen at a service because you were under 16 and wishing to attend without an adult
• the staff were not friendly or helpful
• you did not get seen or treated promptly

You have the right to complain directly to the service itself, or if the service is part of the NHS (such as a GP, a CASH clinic, a Walk-In Centre), you can contact the Patient Advice & Liasion Service (PALS) for that area who will support you confidentially to either make an annonymous comment, or support and advise you to make a formal complaint about that service. 

You can send the Kirklees PALS Service feedback on any NHS Sexual Health Service by clicking here and filling in their on-line feedback form, or you can contact them on:

Patient Advice and Liaison Service

NHS Kirklees
St Luke’s House
Blackmoorfoot Road
Crosland Moor
Huddersfield
HD4 5RH

Tel: 01484 466172 or 01484 466214

There is a telephone answerphone for queries outside office hours.

Email: pals@kirkleespct.nhs.uk

PALS Opening hours: Monday to Friday 9:30am – 4:30pm

If you do not wish to contact the PALS service you can contact us to let us know about your experience of any sexual health service in Kirklees, and although we cannot take a complaint forward on your behalf, we could arrange to see the professionals running that service on your behalf and annonymously feed back your concerns.  If the service is not part of the NHS we could feedback your concerns through that organisations complaints procedures.